Terms of Service

These Terms of Service (“Terms”) govern your use of the Soigneur coaching service and the website at soigneur.coach (together, the “Service”), provided by Soigneur GmbH (“Soigneur”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. Please also read our Privacy Policy; our full company details are in the Impressum.

1. Who we are & scope

Soigneur GmbH, c/o Evoleen Technology GmbH, Kochelseestraße 8–10, 81371 München, Germany, e-mail [email protected]. These Terms apply to the contract between you and Soigneur for the coaching service. They apply in the version current when the contract is concluded. We do not accept your own conflicting or supplementary terms unless we have expressly agreed to them in writing.

2. What the Service is

Soigneur is an AI-assisted endurance-coaching service for cyclists. It reviews your training and wellness data, produces briefings, retrospectives and fueling guidance, and can author and adapt multi-week training plans. Coaching guidance is generated by an artificial-intelligence system and is grounded in a curated sports-science knowledge base.

Soigneur is a wellness and training-coaching product. It is not a medical device, and it does not provide medical advice, diagnosis or treatment. Coaching outputs are decision support and do not replace professional medical, physiotherapeutic or nutritional advice. The Service will not coach you through illness or fever and will recommend rest or seeing a doctor where appropriate. If you have a health condition, are pregnant, take medication that affects exercise, or experience symptoms such as chest pain, fainting or unusual breathlessness, consult a physician before training and seek urgent care where warranted. You train at your own responsibility.

What Soigneur can and cannot do

• Sports, wellness and health overlap, and any sports or wellness topic can turn into a health matter (for example, a training niggle, poor sleep or ongoing fatigue can be an early sign of something medical).
• Soigneur handles only the sports and wellness side — helping you train, recover, fuel and plan. It does not and cannot assess, diagnose or treat any medical condition.
• Involving a healthcare professional is your sole responsibility. We recommend a medical check-up before you begin structured training and at regular intervals while you continue to train.
• Soigneur tries to notice when a topic stops being purely sport or wellness and may suggest you see a professional, but this is a safety prompt, not a diagnosis. Soigneur is not a medical device, not a diagnostic tool, and must never be mistaken for medical advice.
• Any adverse sensation — such as pain, persistent tiredness or dizziness (these are only examples) — must be cross-checked by a medical professional; do not rely on Soigneur to interpret it.
• Soigneur is designed for healthy athletes. If you have any pre-existing condition, you must have training cleared by a healthcare professional before following any plan. Using Soigneur’s training plans with an existing condition without first consulting a healthcare professional is not permitted (see Section 12).

3. Eligibility

The Service is intended for consumers and is directed at adults. You must be at least 18 years old and have full legal capacity to enter into these Terms. The Service is not directed at children.

4. Registration & your account

Using the coaching service requires an account. Sign-in is handled via Microsoft Entra External ID. You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. Notify us without undue delay at [email protected] if you suspect unauthorized use. Each person may hold one account.

5. How a contract is formed

The presentation of the Service on our website is not a binding offer. You submit a binding offer to subscribe when you complete the checkout process for a paid plan (or start a free trial). The contract for the coaching service is concluded between you and Soigneur once we confirm your subscription or trial (for example by e-mail or by activating your access). The contract language is English; the contract text is not separately stored by us beyond your account and billing records.

6. Free trial

We offer a free trial period of two weeks (14 days). Your payment method is collected at checkout, but nothing is charged during the trial: if you cancel before the trial ends, you pay nothing. During the trial you have access to the paid features described at sign-up. Unless you cancel before the trial ends, the trial converts into the paid plan you selected (annual or monthly) at the price then shown, and the first payment is collected via our payment partner (Section 7). We may limit trials to one per person and may end or modify trial offers for future sign-ups. The scope of a trial may differ from the full paid plan.

7. Prices, payment & Merchant of Record

The Service is offered on two plans: an annual plan and a monthly plan(currently €299 per year and €29 per month respectively). The price that applies is the amount shown for your chosen plan on our pricing page and at checkout at the time of purchase. For consumers in the EU, prices are shown inclusive of statutory value-added tax (VAT); in some other markets tax is added at checkout as required by local law. The subscription is billed in advance for the chosen billing period (one year for the annual plan, one month for the monthly plan).

Payments are processed by our Merchant of Record (currently Creem), which acts as reseller and seller of record for the transaction: it collects your payment, appears on your invoice and card statement, and calculates, collects and remits applicable taxes. The payment transaction is additionally subject to the Merchant of Record’s own terms. These Terms govern the coaching service itself. We reserve the right to change prices for future billing periods; we will notify you of price changes affecting your subscription before they take effect, and you may cancel before the change applies.

8. Term, renewal & cancellation

Monthly plan. The monthly plan runs for one month at a time and renews automatically for successive one-month periods until cancelled. You can cancel at any time with effect from the end of the current billing month.

Annual plan. The annual plan runs for an initial fixed term of twelve (12) months. You may cancel it at any time with effect from the end of that initial term. If you do not cancel, the subscription does not renew for another fixed year: after the initial term it continues for an indefinite period that you can cancel at any time with a maximum of one month’s notice, and billing automatically rolls over to our monthly plan (billed monthly at the then-current monthly price) unless you actively choose a new annual term. We will remind you by e-mail before the initial term ends and this roll-over takes effect. This keeps automatic renewal consistent with § 309 No. 9 of the German Civil Code (BGB).

Cancellation takes effect at the end of the paid period; you keep access until then, and we do not refund the remaining paid period except where the law requires or Section 9 applies.

You can cancel easily online — through the cancellation function in your account (the “cancel subscription” button) or via the billing portal of our payment partner — or by sending us an informal notice (e.g. e-mail to [email protected]). We may terminate or suspend the contract for good cause, including a serious or repeated breach of these Terms; the statutory right of both parties to terminate for cause remains unaffected.

9. Right of withdrawal for consumers

You have a statutory right of withdrawal, as set out in the following withdrawal instructions.

Nothing is charged during the free trial; the first charge arises only if and when the trial converts into a paid subscription. Where you ask us to start the paid service before the withdrawal period ends, the pro-rata rule above applies.

10. Connected third-party accounts

The Service can connect, with your authorization, to third-party training accounts (such as Garmin or intervals.icu). Those providers are independent of us and govern your relationship with them under their own terms and privacy policies. Data flows into Soigneur only through the authorization you grant, and you can disconnect a source at any time. We are not responsible for third-party services, their availability, or changes they make to their interfaces.

11. AI coaching & safety

You are told clearly when you are interacting with an AI system. Coaching outputs — readiness assessments, recommendations and plan changes — are decision support and may contain errors or be incomplete. Significant changes (for example to your training threshold or plan) are confirmed with you, and you can reach a human regarding any output you wish to question. You are responsible for judging whether a given session is appropriate for you on the day and for stopping if you feel unwell. See also the health notice in Section 2.

12. Acceptable use

When using the Service, you agree not to:

• use it unlawfully, or in a way that infringes the rights of others;
• upload content or data you are not entitled to share, or another person’s data without a lawful basis;
• attempt to circumvent security, access controls, usage limits or the entitlement system, or probe, scan or disrupt the Service;
• reverse engineer, scrape, or use automated means to extract data or the knowledge base beyond normal use of the Service, except where such restriction is prohibited by law;
• resell, sublicense or make the Service available to third parties, or share your account; or
• submit content that is abusive, or that attempts to manipulate the AI into unsafe or unlawful output; or
• follow Soigneur’s training plans or guidance while you have a pre-existing health condition without having obtained clearance from a healthcare professional first (see Section 2).

Fair-use limits may apply to protect the Service and other users; we will apply them reasonably.

13. Your data & licenses

You retain all rights in the data and content you provide (your training, wellness, nutrition and interaction data). You grant us a non-exclusive, worldwide, royalty-free license to host and process that content solely to provide and improve the Service to you and as described in our Privacy Policy. We do not sell your data, and your content is not used to train third-party AI models (see the Privacy Policy for how inference is handled under zero-retention terms).

We and our licensors own all rights in the Service, including the software, the knowledge base, and the Soigneur name and logo. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable right to use the Service for your personal training. Coaching outputs generated for you may be used for your own personal, non-commercial purposes.

14. Availability & changes to the Service

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free; maintenance, updates, and factors outside our control (including third-party outages) can cause temporary interruptions. We may further develop, change or discontinue features. Where a change materially reduces the agreed core functionality of a paid plan to your disadvantage, we will inform you in advance and you may cancel; more extensive changes to continuous digital services are made in line with § 327r BGB.

15. Warranty

The statutory provisions on defects for digital products apply. Coaching is inherently individual:we do not warrant any specific training outcome, performance gain or result, as these depend on many factors outside our control, including your effort, health, recovery and adherence.

16. Liability

We are liable without limitation for damages arising from injury to life, body or health caused by us or our representatives, for intent and gross negligence, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have given a guarantee.

In the event of slight negligence, we are liable only for the breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely), and in that case our liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. The above limitations also apply to the personal liability of our legal representatives, employees and agents. This section does not shift the statutory burden of proof.

17. Suspension for non-payment or lapse

If your subscription lapses (for example, cancellation or a failed payment), your access to coaching and any automated background processing is paused. We retain your data during this period so that the Service reactivates if you re-subscribe; deletion happens only on an erasure request or as described in the Privacy Policy.

18. Data protection

We process personal data as described in our Privacy Policy. Because the Service processes health-related data, we obtain your explicit consent for that processing before it takes place; you can withdraw consent at any time as explained in the Privacy Policy.

19. Changes to these Terms

We may amend these Terms where there is a valid reason (for example, changes in the law, in the Service, or in our processes). We will notify you of material changes in text form (e.g. by e-mail) at least 30 days before they take effect. The changes are deemed accepted unless you object before they take effect; we will point this out in the notification. If you object, we may terminate the contract with effect from the date the change would have taken effect. Changes that are merely advantageous to you or legally required may take effect sooner.

20. Final provisions

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Munich, Germany. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.