Frequently asked questions

Sign up, complete the onboarding interview, and create your first training plan. That is the whole setup. From there Soigneur takes over: reading your rides, briefing you each day, and adjusting the plan as your weeks actually unfold.

You choose at the start. Soigneur can author the training, coach around a plan you already follow, or coach with no structured plan. In the last two cases, Soigneur does not overwrite or push over your existing plan.

When Soigneur authors, it can create one block of training, or a longer season: several blocks that add up to one goal. The next block builds on the outcomes of the previous block.

Some answers are requirements. Your age and training history decide how much load Soigneur can put on you, and a few basics make the data interpretable at all. Without them, the plan starts blind.

The rest (fueling tolerances and preferences, life context, goals) can be brief or empty. But everything you fill in is context Soigneur would otherwise learn ride by ride. The more you give upfront, the faster the coaching becomes specific to you.

Your time zone is the minimum. It tells Soigneur what morning and evening mean for you, so the daily briefing and the weekly retrospective land at the right time; otherwise both could sit up to twelve hours off.

Your exact location is optional. With it, Soigneur can factor local weather into how it reads your training: your body responds differently to the same session in summer heat than in cool, calm conditions.

Soigneur reads completed rides, wellness and sleep through intervals.icu (free). Connect it once in Settings. If your activities already sync to intervals.icu (for example from your Garmin), they arrive without a second link. Soigneur connects to intervals.icu only, never directly to a device vendor.

The baseline is a sports watch that records heart rate, heart-rate variability and, ideally, stress and sleep, and that sends your activities through intervals.icu. Most current watches do all of this.

Nothing beyond that is required. A heart-rate strap, a head unit or a power meter sharpen the picture, and each can be added later as your training progresses.

Everything that syncs through intervals.icu. Intervals.icu is a free service that acts as a switchboard for training data: it imports from all the major platforms and devices (Garmin, Polar, Suunto, Coros, Wahoo, Strava, Zwift and many more) and connects them with applications such as Soigneur. Rides and wellness data arrive that way. In the other direction, planned workouts reach every ecosystem that accepts them: Garmin, Suunto, Coros, Wahoo and Zwift.

Create a free account at intervals.icu and connect it there to the ecosystems your devices live in (for example Garmin, Polar or Wahoo). In the intervals.icu settings, let it download your completed activities and wellness data, and tick the planned-workout upload on the connections that offer it: Garmin, Suunto, Coros, Wahoo and Zwift. That second switch makes the link two-way.

Then open Settings in Soigneur, connect your intervals.icu account, and authorize the link. Done.

Intervals.icu pushes only the coming seven days of planned workouts to each platform (for example Garmin Connect, the Wahoo app or Zwift) to keep traffic down. Your full plan lives in Soigneur and in intervals.icu, and the next seven days keep themselves current on your device automatically.

It is your readiness check for the day: how well you recovered from previous work, what today’s session asks of you, and how to prepare for it. When you want to add a spontaneous ride, the briefing can schedule one.

It is also where you tell Soigneur what the data cannot show. Feeling off, a cold coming on, a night that went badly: say so, and the plan adapts early instead of after the fact.

After a ride, Soigneur asks how it went. Your note sits next to the ride file, so months later you can recall how a type of work felt at the time and compare it when the same work comes back and your response has changed.

The review is also how the coaching changes with you. Sessions that used to be hard become too easy; a workout type that consistently feels off is a candidate for replacement; fueling needs shift. A good review says what was good, what was bad, and what you would change. It is the most valuable input you can give.

You decide per ride whether it gets one. An uneventful recovery ride does not need a review: save it without. Hard, long or technical assignments are where a review matters most.

The way you would talk to a normal coach. The more context you add, the better it gets. Describe the messy details, not a tidy summary. Soigneur already has the ride file. What it cannot see is how the work felt, how tough the day was, or what you need to squeeze into tomorrow.

That sounds like: “I could have blasted the first two intervals, then the last one suddenly got very hard.” Or: “I was close to bonking at 60 minutes, then recovered.” Or: “Hard days at work — I need a ride that takes my mind off things.”

Soigneur keeps that as context. Often, it can give you a meaningful response immediately, and with enough context it starts to see repeated patterns and adjust the plan around them.

Whenever something is worth saying. There is no daily obligation. A question, a plan discussion, a session that felt strange: say it while it is fresh.

Uneventful rides do not need a debrief. Hard, long or technical assignments are worth a proper review, because that is where Soigneur learns fastest about you.

No. Sleep, work stress, a party weekend, a workout you dread, something that felt off mid-ride: say all of it. Soigneur correlates what happens in your life with your body’s signals: when you are stressed, whether you ran out of fuel mid-ride, whether today’s session should shrink because recovery is behind.

From what it learns, Soigneur proposes corrections where they matter to training: pre-ride fueling, rest before an important session, protecting the right days. It also says when something is irrelevant.

More context makes the coaching better. Soigneur fits the plan around your life. Consistency still decides any training outcome; Soigneur helps most when consistency and real life collide.

Rides, sleep and objective wellness sync after Intervals is connected. Goals, hours, travel, “protect Saturday”, and how a session felt are things you say. How to say them is the question above.

It helps but it is not a gate. Sleep, resting heart rate, HRV and weight from Intervals give Soigneur a picture of recovery. The morning log is how it gets your subjective readiness: stress, soreness, motivation, illness, how the sleep actually felt. Soigneur can still coach from rides and conversation alone; but objective wellness data often removes the guesswork from reading a situation.

ChatGPT answers from what it already knows, plus whatever you paste into the thread. Soigneur reads every ride, watches your recovery, and knows your plan, your goals and your life context, holding all of it across weeks, not one chat.

ChatGPT gives a spot recommendation scoped to the prompt in front of it. Soigneur follows a structured process: onboarding, a plan built around your goal, your hours and your history, a review of each workout, and adjustments as the reviews accumulate into trends.

Underneath sits a curated knowledge base of endurance training and athlete management. And the coaching learns you specifically: what stress looks like for you, how fast you recover from a demanding session, which fueling strategy you tolerate best.

At first the two can feel similar. Within weeks the gap shows: the same question that once got a generic answer now draws on a complete picture of you, grounded in your own history and in proven methods.

Soigneur keeps your coaching data as an electronic health record, on infrastructure built for that kind of record, hosted in Microsoft Azure data centres in the EU. Privacy and security were designed in from the start.

When a language model is used to coach you, the providers are contractually bound not to retain what they see, and not to train on it. Stored chat records stay with Soigneur, in your health record; the model providers keep nothing.

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No. Every provider Soigneur uses is contractually bound to zero data retention: nothing is kept after the request completes, and nothing is used to train models or collected. Requests are pinned to a vetted allow-list of providers, so a request cannot drift to an unvetted party.

Soigneur does not store the prompt or the completion either; only operational metadata such as model and token counts. The durable record of your coaching stays in your own health record, with Soigneur.

The next step is in-region inference routing within the EU, so this processing stays inside the region.

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